Payments Full payment must be received prior to shipment. Shipping Domestic packages: These are usually shipped with priority shipping or USPS Ground. We do not ship on Saturday, Sunday, or Holidays. International orders: So Sorry! US Only (for now) If your purchase contains both pre-sale and regular in-stock items, our policy is to hold the in-stock items until all items can be shipped together. If you prefer to receive available fabric immediately, please make two separate orders. Refunds No refunds are accepted unless under mutually agreeable extenuating circumstances. Once your package leaves Bernina of Oklahoma City it is in the hands of USPS or UPS. We are not responsible for lost, stolen or damaged packages. Please contact the company shipping your package for tracking and shipment questions.